1.1. These General Terms and Conditions (“Terms”) govern the relations between “Womeno” AD, UIC 207947776, with its registered office and address at: Sofia, Triaditsa District, Vitosha Blvd. 72, Floor 1, Office 4 (hereinafter referred to as “the Company”), and the users of the website www.womeno.me (“the Website”) and the mobile application “Womeno” (“the Application”), collectively referred to as “the Platform.”
1.2. By using the Website and the Application, users gain access to a Platform providing information, resources, and services related to menopause, as well as the opportunity for online consultations with medical specialists and menopause experts.
1.3. Our services are provided through the mobile application, which serves as an online platform enabling daily monitoring of menopausal symptoms and obtaining summary statistics, consultation with medical specialists (“Practicing Doctors”) and menopause experts (“Menopause Experts”) who communicate with you (“Patient” or “Patients”) and provide remote medical evaluations, consultations and personalized recommendations based on the information you voluntarily share about your health condition (“Services”).
1.4. Womeno is not a healthcare provider, medical institution, or healthcare service provider. All medical consultations and evaluations provided through the Platform are performed by independent Practicing Doctors, while consultations related to symptoms, lifestyle, and menopause management may also be provided by specialized Menopause Experts. These experts do not provide medical diagnoses but offer guidance and support based on best practices in women’s health.
1.5. By using the Application, you accept these Terms and the Privacy Policy (see “Privacy Policy”). During registration and use of the services, you will be asked to confirm your agreement with these Terms. If you do not agree, you will not be able to use the Platform.
1.6. By accepting these Terms, users agree to comply with the rules and use the provided services in accordance with applicable laws.
II. PLATFORM FUNCTIONALITIES
2. Description of Services
2.1. Womeno offers the following functionalities:
2.2. Services of Practicing Doctors and Menopause Experts
a) The services provided by Practicing Doctors and Menopause Experts through the Application and Website are not intended for emergency medical assistance. If you require urgent medical help, you must immediately contact emergency services at 112 (or the appropriate emergency number for your region) or seek medical assistance at the nearest healthcare facility.
b) Not all health conditions are suitable for remote healthcare services.
c) To use the Application and Website, you must provide certain personal data. Please review our Privacy Policy to understand how we process, store, and protect your information.
d) These Terms, the use of the Application and Website, and all provided services are governed by the laws of the Republic of Bulgaria. Womeno is not responsible for the applicability of the services in other jurisdictions and does not guarantee that the content and services available through the Platform are suitable for use outside Bulgaria. If you use Womeno from another country, you do so at your own risk and are fully responsible for complying with local laws. Any legal disputes related to the Platform’s services are subject to the competent Bulgarian courts.
e) The personal information you provide in the Application or Website is collected, processed, and stored in accordance with applicable EU legislation and our Privacy Policy.
f) All Practicing Doctors and Menopause Experts providing services through the Platform are independent professionals who bear full responsibility for the services they offer. Womeno solely provides the technological Platform for communication between users and specialists, without participating in the medical process and without being responsible for the quality of the provided services.
g) Womeno is not a healthcare provider and does not establish a doctor-patient relationship between you and the Platform. All medical and health consultations are conducted by independent specialists who are fully responsible for the content and accuracy of the provided advice.
h) Womeno is not responsible for medical advice, recommendations, or diagnoses provided by Practicing Doctors or Menopause Experts through the Platform.
i) The Application and Website are not medical devices. While the Platform facilitates communication with medical and health professionals, it is not intended for diagnosing, treating, or identifying health problems.
j) In case of a violation of these Terms, Womeno reserves the right to terminate your access to the Application and Website, as well as deactivate your profile.
k) The user is personally responsible for using the Platform and its services. The Application and Website are provided “as is” and “as available,” without any guarantees, including but not limited to accuracy, reliability, fitness for a particular purpose, or uninterrupted access.
l) Womeno is not responsible for adverse consequences resulting from the use of the Platform, including but not limited to professional errors, communication delays, or incorrect interpretations of the provided information.
m) If your condition worsens, you bear full responsibility for seeking emergency medical assistance.
n) All specialists using the Platform bear full responsibility for the medical services, advice, recommendations, and diagnoses they provide. Womeno does not control the decisions of Practicing Doctors and Menopause Experts and is not responsible for their professional actions.
III. RULES OF USE
3.1. You must confirm that you are over 18 years old. To use the Application and Website, you must be at least 18 years old. If you are under this age, you cannot register or use the Platform.
3.2. Registration in Womeno is voluntary but required to access the Platform’s functionalities. The Application cannot be freely used by unregistered users.
3.3. Registration Procedure:
3.4. Alternative registration methods: Users may register in Womeno via their Facebook, Google, or Apple profiles. In these cases, some required registration data will be automatically populated based on the information provided by these platforms. By logging in with Facebook, Google, or Apple, the user confirms their agreement with the Terms, Privacy Policy, and processing of special categories of personal data to complete their registration.
3.5. User Obligations:
IV. COPYRIGHTS
4.1. Womeno owns all copyrights related to the Website and the Application, including but not limited to all content, logos, images, graphic elements, texts, designs, and all their copies, which are protected under applicable intellectual property laws.
4.2.The right to access the Website and the Application does not grant users the right to:
4.3.Users agree to take appropriate measures to protect Womeno’s content from unauthorized use, distribution, or publication.
4.4.Womeno reserves all rights that are not explicitly granted to users under these Terms and Conditions.
This includes the right to make changes and improvements to the Platform at its sole discretion.
4.5.Womeno does not grant users any direct or indirect rights to its intellectual property, including patents, trademarks, or protected information, except as permitted under these Terms and Conditions.
V. LIMITATIONS AND LIABILITY
5.1. Users agree not to use the Platform for:
5.2. Womeno is not responsible for:
5.3. Limitation of Liability
VI. INDEMNIFICATION
6.1. The User agrees to indemnify, defend, and hold harmless Womeno, its officers, directors, employees, representatives, subsidiaries, affiliates, licensors, and suppliers from and against any claims, lawsuits, demands, liabilities, and expenses, including but not limited to reasonable legal and accounting fees, arising from:
6.2. Womeno is not responsible for any actions or advice provided by Practicing Doctors and Menopause Experts through the Platform.
All consultations, advice, and diagnoses obtained through the Platform are the sole responsibility of the respective specialist.
VII. DATA PROTECTION
7.1. Womeno processes users’ personal data in accordance with the Privacy Policy and the General Data Protection Regulation (GDPR).
7.2. The user may request the deletion of their account and associated personal data by submitting a request through the Website or the Application.
VIII. PAYMENTS AND REFUNDS
8.1. In the future some services provided by Womeno could require payment, with prices specified on the Website and the Application.
IX. RIGHTS AND OBLIGATIONS OF THE PARTIES
9.1. Rights and Obligations of Users
Users have the right to:
• Use the services of the Platform in accordance with these Terms and Conditions;
• Access information and receive assistance when using the Platform;
• Submit complaints and reports of violations, which will be reviewed within a reasonable timeframe;
• Request assistance in restoring access to their account in case of forgotten or lost login credentials (email and/or password).
Users are obligated to:
• Use the Platform in good will and only for its intended purposes;
• Not publish, distribute, or share false, misleading, or illegal information;
• Comply with applicable legal requirements and respect the rights of third parties;
• Protect their login credentials (email and password) and not share them with third parties;
• Be responsible for any actions taken through their account, regardless of whether they were performed personally or by a third party.
9.2. Rights and Obligations of Womeno
Womeno has the right to:
• Modify, expand, and improve the functionalities of the Platform, including those on the Website and the Application;
• Deactivate or restrict access for users who violate these Terms and Conditions;
• Collect, process, and store users’ personal data in accordance with the Privacy Policy and applicable legislation;
• Send users marketing messages, promotional offers, and other information via email, SMS, or phone, but only with the user’s prior consent.
X. CHANGES TO THE TERMS AND CONDITIONS
10.1. Womeno reserves the right to update these Terms and Conditions, notifying users via electronic message or by publishing the new terms on the Platform.
10.2. Continuing to use the Platform after changes to the Terms and Conditions shall be considered as acceptance of the new terms.
XI. TERMINATION OF RELATIONS
11.1. Users may discontinue their use of Womeno at any time by deleting their account.
11.2. Womeno has the right to terminate access for users who violate these Terms and Conditions.
Womeno reserves the right, at its sole discretion and without prior notice, to terminate or restrict any user’s access to the Application and Website, as well as to delete their account, if it determines that the user:
• Violates these Terms and Conditions;
• Acts in contradiction with the applicable laws of the Republic of Bulgaria;
• Uses the Platform for illegal, unethical, or misleading purposes;
• Violates generally accepted norms and practices in e-commerce;
• Uses the Platform in a way that may harm Womeno, other users, or third parties.
Access termination may be carried out without prior notice and without any compensation owed by Womeno.
XII. APPLICABLE LAW AND DISPUTES
12.1. These Terms and Conditions are governed by the laws of the Republic of Bulgaria.
12.2. All disputes shall be resolved through negotiations, and if no agreement is reached, they shall be settled before the competent Bulgarian court.
By clicking Subscribe you agree to receive the newsletter and to our Privacy Policy
